Privacy Policy

VISEN is an Indian streetwear brand offering clothing and related products through its online store.

For questions about how your personal information is handled, you can contact us using the details above.

Depending on how you interact with our website, VISEN may collect the following categories of information:

We aim to collect only the information reasonably necessary for the purposes described in this policy and applicable law.

VISEN may use personal information for the following legitimate purposes:

• To process, fulfil, package, and verify orders.
• To arrange shipping and secure domestic delivery.
• To confirm payments, process refunds, and manage size exchanges.
• To communicate order confirmations, dispatch notifications, tracking links, and service alerts.
• To respond promptly to customer enquiries and service requests.
• To operate, maintain, secure, and optimise our website.
• To detect suspicious transactions, prevent fraud, and protect our store and customers.
• To maintain business, accounting, tax, and audit transaction records.
• To send promotional communications where permitted by law and subject to your preferences.
• To measure campaign performance and improve marketing where relevant tools are enabled.
• To comply with applicable legal obligations and respond to lawful requests from authorities.

We do not intend to use personal information for purposes incompatible with those disclosed to you or otherwise permitted by applicable law.

Where required by applicable law, VISEN will obtain consent before processing personal information for the relevant purpose.

Depending on the circumstances and applicable law, information may also be processed to fulfil your order or requested service, comply with legal obligations, or for another legally permitted purpose.

Where processing relies on consent, you may withdraw that consent through the available method or by contacting us. Withdrawal does not affect processing that lawfully occurred before withdrawal, and some information may still need to be retained where required or permitted by law.

Where required, we will provide clear information about the personal data being collected, the purposes of processing, and the available methods to exercise your rights.

VISEN uses encrypted payment services made available through certified checkout providers.

Your payment is processed by a licensed third-party payment gateway or banking partner. That provider's own terms and privacy practices also apply.

The payment information available to VISEN depends on the payment method and provider. We may receive payment status, transaction reference numbers, and limited metadata necessary to manage orders and customer support.

We do not sell customers' personal information to third parties for their independent marketing purposes.

We may share relevant information with service providers strictly where necessary to operate our business:

• Shopify: To host and operate our online store and support checkout and order management.
• Payment Providers: To process payments, confirm transactions, and handle refunds securely.
• Shipping & Logistics Partners: To dispatch, deliver parcels, and resolve transit-related inquiries.
• Website, Analytics & Marketing Providers: Where these technologies are enabled to measure store performance.
• Customer Support Providers: To manage customer enquiries and send order updates.
• Professional Advisers & Authorities: Where necessary for legal compliance, accounting, dispute resolution, or lawful requests.

We aim to share only the information reasonably necessary for the relevant purpose. Service providers process information under their applicable terms and privacy policies.

Our website uses essential cookies necessary for core store functions, such as maintaining a shopping session, retaining cart items, and enabling secure checkout.

Depending on the tools enabled on our store, other technologies may be used for analytics, performance measurement, personalisation, or advertising. These help us understand site usage and improve the user experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect specific website functionalities.

Where consent is legally required for non-essential cookies or tracking technologies, we will seek the appropriate consent prior to deployment.

If you subscribe to promotional updates or otherwise provide permission, VISEN may send notifications regarding new drops, garment releases, exclusive offers, or brand announcements.

You can opt out of promotional emails at any time using the unsubscribe link included in the email or by contacting support@visen.in.

Where promotional messages are sent through SMS or other channels, you may use the applicable opt-out method or contact us to adjust your preferences.

Even if you opt out of promotional messages, we will continue to send essential service communications relating to an existing order, payment, delivery status, security notices, or support enquiries.

VISEN retains personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, tax, and regulatory requirements:

• Order & Transaction Records: Retained as required for accounting, tax, statutory audit, and legal compliance.
• Shipping & Support Records: Retained to handle delivery inquiries, returns, warranty claims, or dispute resolution.
• Marketing Preferences: Retained to respect your opt-in or opt-out communication choices.
• Technical Data: Retained in accordance with relevant server log and analytics retention settings.

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it in accordance with applicable law.

VISEN takes reasonable and appropriate administrative, technical, and physical safeguards to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

Security measures include encrypted HTTPS transmission, role-based access restrictions, and infrastructure protections provided by Shopify and payment partners.

No electronic transmission or internet storage method can be guaranteed to be 100% secure. If a personal data breach occurs, we will take appropriate remedial steps in accordance with applicable legal requirements.

Please never share your account passwords, checkout OTPs, or authentication credentials with anyone.

Subject to applicable Indian data protection law, you may be entitled to exercise the following rights:

• Right to Access: Request information regarding personal data associated with you.
• Right to Correction: Request correction of inaccurate, misleading, or outdated personal data.
• Right to Erasure: Request deletion of personal information where applicable.
• Consent Withdrawal: Withdraw consent for processing where consent is the lawful basis.
• Opt-Out of Marketing: Manage or cease receipt of promotional messages.
• Grievance Redressal: Raise a complaint regarding how your data is handled.

Some records may need to be retained where required by law (e.g. tax records) or where another lawful basis applies. We will communicate any applicable statutory limitations clearly.

VISEN's online store is intended for customers who can legally enter into binding commercial transactions.

We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are required by law.

If you believe a child has provided personal information to us inappropriately, please contact us immediately so that we can review the matter and take appropriate action in accordance with applicable law.

Our website may contain links to external third-party platforms, such as payment gateways, courier tracking portals, and social media channels.

When you access external services, their respective privacy policies and terms apply. VISEN does not control the independent data practices of third-party websites.

We encourage customers to review the privacy notices of external services before submitting personal information directly to them.

Some service providers supporting our store (such as cloud hosting, analytics, and content delivery networks) may process information using infrastructure located outside India.

Where personal information is transferred or processed cross-border, VISEN takes account of applicable Indian legal requirements, ensuring suitable safeguards and service-provider standards are maintained.

For privacy inquiries, access, correction, deletion requests, or data-related grievances, please contact our designated officer:

We will acknowledge grievances within 48 hours and address them within one month of receipt, in accordance with applicable grievance-redressal requirements. Any shorter mandatory legal deadline will take precedence.

We may update this Privacy Policy periodically to reflect enhancements in our store, features, operational practices, or applicable laws.

The updated version will be published on this page with a revised “Last updated” date. Where legally required, we will provide additional notice or seek consent for relevant changes.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy or how we handle personal data, please reach out:

• Brand: VISEN
• Website: https://visen.in
• Customer Support: support@visen.in
• Privacy Contact: sps250705@gmail.com
• Physical Address: Near Vikas Memorial Hospital, Noorpur Road, Chandpur, Bijnor, Uttar Pradesh, India